Legal

Refunds

This policy applies to fees paid to Devtracebase for educational programmes. Website use itself is free. Because this site does not process payments, a refund always starts with a written request after an invoice has actually been paid.

Eligibility

You may request a full refund of a programme fee if you write to us at least fourteen (14) days before the published start date of that intake and you have not been given access to live sessions or downloadable recordings.

If you withdraw fewer than fourteen days before start, or after access has been granted, you may request a partial refund of 50% of the fee, provided the request arrives before the third live session (for Atelier or Stewardship) or within seven days of first login (for Field Ledger).

Timeframe to ask

Refund requests must be sent within thirty (30) days of the event that triggers them (withdrawal, cancellation by us, or a material schedule change). Requests after that window are considered only at our discretion.

Full versus partial

Full refunds apply to timely pre-start withdrawals and to intakes we cancel. Partial refunds apply to late withdrawals as described above. After the third live session, or after seven days of Ledger access, fees are generally non-refundable except where Thai consumer law requires otherwise.

Non-refundable items

Guest-critic evening add-ons that have already occurred, privately scheduled Stewardship reviews that have already been delivered, and bank transfer charges levied by your bank are not refundable. Printed materials, if ever issued, are not refundable once dispatched.

Process

Email info@devtracebase.digital with the subject “Refund request,” your full name, the programme name, invoice number, and the reason. We may ask for the payment reference. We confirm receipt within two working days and a decision within ten working days after we have the information we need.

Processing time and method

Approved refunds are returned by the same method originally used, usually bank transfer to the Thai account that paid the invoice. Allow five to fifteen working days after approval for the funds to appear, depending on the banks involved. We do not send cash.

Cancellation by Devtracebase

If we cancel an intake and cannot offer a transfer you accept, you receive a full refund of fees paid for that intake. Stewardship private reviews not yet delivered are refunded in full if the rest of the programme is cancelled.

Exceptions

Removal for serious conduct breaches may void a refund. Documented medical or family emergencies may receive more favourable treatment than the partial-refund rule; we decide those case by case and may ask for reasonable evidence. This policy does not limit non-excludable rights under Thai consumer law.

For questions that are not refunds, use the contact page.

Last updated 1 August 2026.